Refund policy
Returns and Refunds Policy
Last updated: 27 August 2026
This policy applies to purchases made from STR8 Nutrition Ltd via str8nutrition.co.uk. Nothing in this policy affects your statutory rights.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
We go further than that. We accept returns within 30 days of delivery. To be eligible, your item must be unopened, unused, and in its original factory-sealed packaging. You will need proof of purchase.
Opened food supplements cannot be returned unless the item is faulty or was supplied in error. This is a hygiene and safety requirement, and it is permitted under regulation 28 of those Regulations, which excludes sealed goods that are not suitable for return once unsealed for reasons of health protection or hygiene. It is not a get-out clause.
Damaged, incorrect, or faulty items
Inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us at admin@str8nutrition.co.uk.
Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods and receive a full refund. After that, you remain entitled to a repair, replacement, or refund in the circumstances the Act provides for.
We may ask for photographs of the product and packaging to assess the issue. If confirmed, we will arrange a replacement or issue a full refund, including any applicable delivery costs.
How to return an item
To start a return, email admin@str8nutrition.co.uk before sending anything back, so we can confirm the return and give you a returns address.
Once your return has been authorised, we will provide you with a free tracked returns link.
If you are exercising your statutory right to cancel within 14 days, you may notify us by any clear statement, and you do not need our authorisation first. Contacting us first simply helps us process it faster.
Refunds and processing
Once we receive and inspect your return, we will confirm whether your refund has been approved.
Where you have cancelled under the Consumer Contracts Regulations, we will refund you within 14 days of receiving the goods back, or of receiving evidence that you have sent them back, whichever is earlier. In all other cases, approved refunds are processed to your original payment method within 5 to 10 working days. Your bank or card provider may take additional time to post the amount.
Refunds include the standard delivery charge you paid on the original order. If you chose a more expensive delivery option, we refund the standard rate.
We do not charge restocking fees.
If 15 working days have passed since your refund was approved and you have not received it, contact us at admin@str8nutrition.co.uk.
Non-returnable items
We do not accept returns on gift cards.
Discounted and sale items are returnable on exactly the same terms as full-price items.
Membership orders
Membership orders are covered by this policy in the same way as one-time purchases. For details of skipping, pausing or cancelling a membership, see our Membership and Cancellation Policy.
Where we deliver
We currently ship within the United Kingdom only, so this policy is written for UK deliveries. If we begin shipping to other countries, this policy will be updated before we do.
Questions
Email admin@str8nutrition.co.uk and we will get back to you.
STR8 Nutrition Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Company No. 17139971 · Registered in England and Wales