Refund policy
Returns and Refunds Policy
Last updated: 30 August 2026
This policy applies to purchases made from STR8 Nutrition Ltd via str8nutrition.co.uk. Nothing in this policy affects your statutory rights.
Our 30-day guarantee
We accept returns of STR8 Nutrition products purchased from str8nutrition.co.uk within 30 days of the purchase date, subject to the conditions below. All returns must be pre-approved by our customer support team. Items returned without prior approval will not be processed.
Eligibility. Products must be unused, unopened, and in their original packaging to qualify for a refund.
Restocking fee. A 20% restocking fee is deducted from your refund.
Non-refundable items. Shipping fees are not refundable.
Nothing in this section affects your statutory rights, which are set out below and continue to apply in full.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
That statutory right stands on its own and is not affected by the conditions of our 30-day guarantee. Where you cancel within the 14-day window, no restocking fee is charged and no prior approval is required, although contacting us first helps us process it faster. Our 30-day guarantee runs alongside it and extends the window, on the conditions set out above. You will need proof of purchase in either case.
Opened or unsealed items cannot be returned unless the item is faulty or was supplied in error. This is a hygiene and safety requirement, and it is permitted under regulation 28 of those Regulations, which excludes sealed goods that are not suitable for return once unsealed for reasons of health protection or hygiene.
Damaged, incorrect, or faulty items
Inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us at support@str8nutrition.co.uk.
Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods and receive a full refund. After that, you remain entitled to a repair, replacement, or refund in the circumstances the Act provides for.
We may ask for photographs of the product and packaging to assess the issue. If confirmed, we will arrange a replacement or issue a full refund, including any applicable delivery costs, and return postage in this case is on us.
How to return an item
Contact customer support. Email support@str8nutrition.co.uk within 48 hours of receiving your order if there are any discrepancies, or within 30 days for general returns. We do not publish a fixed returns address, so contacting us first is always required.
Approval. Once your return is approved, we will send you detailed return instructions and the address to send it to.
Return shipping. You are responsible for return shipping costs. All returns must be sent using tracked postage so they can be traced. STR8 Nutrition Ltd is not liable for lost or undelivered packages.
Return slip. Include a return slip inside your parcel with your order number and the reason for the return. Failure to include the return slip may result in delays or a rejected refund.
If you are exercising your statutory right to cancel within 14 days, you may notify us by any clear statement, and you do not need our authorisation first. Contacting us first simply helps us process it faster.
Refunds and processing
Once we receive and inspect your return, we will confirm whether your refund has been approved.
Where you have cancelled under the Consumer Contracts Regulations, we will refund you within 14 days of receiving the goods back, or of receiving evidence that you have sent them back, whichever is earlier. In all other cases, including guarantee claims, approved refunds are processed to your original payment method within 5 to 10 working days of us receiving the item. Your bank or card provider may take additional time to post the amount.
Under the 14-day statutory right, refunds include the standard delivery charge you paid on the original order, and if you chose a more expensive delivery option than standard we refund the standard rate. Refunds under our 30-day guarantee cover the price you paid for the product, less the 20% restocking fee. Shipping fees are not refunded under the guarantee.
A 20% restocking fee applies to returns made under our 30-day guarantee. No restocking fee is charged where you cancel under the Consumer Contracts Regulations, or where the item is faulty, damaged or was supplied in error.
If 15 working days have passed since your refund was approved and you have not received it, contact us at support@str8nutrition.co.uk.
Non-returnable items
We do not accept returns on gift cards.
Discounted and sale items are returnable on exactly the same terms as full-price items.
Membership orders
Membership orders are covered by this policy in the same way as one-time purchases, on the same conditions and the same 30-day window from the purchase date. For details of skipping, pausing or cancelling a membership, see our Membership and Cancellation Policy.
Where we deliver
We currently ship within the United Kingdom only, so this policy is written for UK deliveries. If we begin shipping to other countries, this policy will be updated before we do.
Questions
Email support@str8nutrition.co.uk and we will get back to you.
STR8 Nutrition Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Company No. 17139971 · Registered in England and Wales