Cancellation policy

Purchase Options Cancellation Policy

Last updated: 30 August 2026

Some items in our store are offered as a membership, which is a recurring purchase rather than a one-time one. This policy sets out how those purchases work and how you change or cancel them. It applies to purchases made from STR8 Nutrition Ltd via str8nutrition.co.uk. Nothing in this policy affects your statutory rights.

Memberships

Essentials is available as a one-time purchase or as a monthly membership. When you join as a member you receive one bottle every 30 days, which is a full supply at six capsules a day, with free UK delivery on every order.

Membership is a recurring payment arrangement. We describe it as a membership throughout our store, and you will see it referred to as a subscription in your Shopify account, at checkout and in payment records. Both mean the same thing.

How billing works

Your first order is charged and dispatched immediately at checkout. After that, your payment method is charged automatically every 30 days and the next bottle is dispatched, so it reaches you before your current supply runs out.

Your payment details are stored securely by our payment provider. We do not hold your full card details ourselves. Recurring billing is managed through Appstle.

Membership renews automatically until you cancel it. There is no minimum term, no cancellation fee and no long-term contract.

If a payment fails, we will attempt it again and email you so you have the chance to update your payment details. If it continues to fail, your membership is paused rather than cancelled, so you keep your membership pricing when you come back.

Membership pricing is £24.99 per month with free UK delivery. Pricing and benefits are subject to change, and we will give you reasonable notice before any change takes effect, as required by law.

Changing or cancelling your membership

You are in control of your membership at all times, and you can change or cancel it whenever you want.

Every order confirmation email contains a link to manage your membership. You can also manage it from your customer account on str8nutrition.co.uk. From either place you can:

  • Skip your next delivery
  • Pause your membership
  • Reschedule your next shipment
  • Update your delivery address
  • Update your payment details
  • Cancel your membership

If you would rather we did it for you, email support@str8nutrition.co.uk and we will action it and confirm by reply.

Timing matters. Any change needs to be made before your next renewal date. If you cancel after a renewal payment has already been taken, that order will still be fulfilled and dispatched, and your membership will then end. Once an order has entered processing or fulfilment we are not able to stop it, although your statutory rights below still apply to it.

Your statutory cancellation right

Separately from everything above, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of receiving an order, without giving a reason. This applies to your first order and to each recurring order.

Where you cancel under that right, no approval is needed from us first and no restocking fee is charged, although contacting us before returning anything helps us process it faster. Goods must be returned unused and in their original factory-sealed packaging. Opened or unsealed items cannot be returned unless the item is faulty or was supplied in error, for the hygiene reasons set out in our Returns and Refunds Policy.

Returns and refunds

Membership orders are covered by our Returns and Refunds Policy on the same terms as one-time purchases. In short, we accept returns within 30 days of the purchase date, every return has to be approved by us before it is sent, products must be unused, unopened and in their original packaging, a 20% restocking fee is deducted, and shipping fees are not refunded. Full detail is in that policy.

For more on how membership itself works, see our Membership and Cancellation Policy.

Pre-orders

We do not currently sell anything on pre-order. If we begin to, this policy will be updated to set out how deposits, fulfilment and cancellation work before any pre-order goes on sale.

Try before you buy

We do not currently offer try before you buy. If we begin to, this policy will be updated to set out the trial period, how the item is returned and when your payment method is charged before any such offer goes live.

Where we deliver

We currently ship within the United Kingdom only, so this policy is written for UK deliveries. If we begin shipping to other countries, this policy will be updated before we do.

Questions

Contact us at support@str8nutrition.co.uk and we will get back to you.

STR8 Nutrition Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Company No. 17139971 · Registered in England and Wales